FAQ

Shipping& Delivery

If you purchased from our official store, then please refer to the following message. If you purchased from an unofficial store, please refer to the refund policy for the corresponding channel.

ugee uses several methods for shipping products. We recommend certain delivery methods for different products, based on weight or size, to give our customers the most dependable and competitive pricing available. All orders ship from either our USA and CN warehouse.

All orders are subject to a 24-72 working hours processing period before shipping. ugee uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.

Currently, we are only able to accept orders and shipments within the regions list on the Order page.

UPS&DHL&Fedex: This method is generally with flexible delivery periods (typically allow between 2–15 days from shipment for delivery). Orders can be tracked from our warehouse to your front door. We always ship to the USA and Canada via this method.

Canada Post: This method is generally with flexible delivery periods (typically allow between 5–30 days from shipment for delivery). Orders can be tracked from our warehouse to your front door. We sometimes ship to Canada Region via this method.

Please note that delivery may be delayed on weekends and holidays.

How to Expedite Shipping Your Order

Avoid delivery delays by including your full address, including company name if applicable, suite number, apartment number, floor number, building number, etc., and a valid phone number.

We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement. Incorrect information may cause a delay in the processing or shipment of your order.

If your order is returned to ugee as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue at +1 657-445-6129 or Email us at customer@ugee.com.

Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.

Order Processing by ugee

Our warehouse processes orders Monday through Friday, excluding holidays.

Tax

You are responsible for any sales, use, duty, or other governmental taxes or fees due with respect to your purchase and use of the merchandise. We will present any taxes that we are required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout.

Non-Refundable Shipping

Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.